Privacy policy
Last Updated: 01 AUG 2025
Welcome to CUROVA. We care deeply about your trust, your comfort, and your experience with us. This Privacy & Policy Statement explains how we collect, use, and protect your personal information, along with your rights as a valued customer.
1. Information We Collect
We collect personal information in order to fulfill your order, improve your shopping experience, and provide high-quality service. This includes:
Order Information: Name, shipping address, billing address, email, and phone number.
Device Info: Your IP address, browser type, and cookies for performance and analytics.
Order Behavior: What you view, add to cart, or purchase to help us improve our offerings.
Reviews & Feedback: If you leave a review or contact us for support, that info is saved to help us better serve you.
We do not collect sensitive personal information or store payment information — all payments are securely processed through Shopify.
2. How We Use Your Information
To fulfill orders and returns
To personalize your experience
To improve our website and services
To communicate updates (like order confirmations, shipping notices, or promos if you've opted in)
To detect fraud or abuse and ensure a safe shopping experience
We will never sell your personal information.
3. Sharing Your Information
We share your info only with trusted services that help us run CUROVA smoothly, including:
Shopify – Our e-commerce platform
Shipping carriers – To deliver your orders
Analytics tools – To improve our website
Email services – If you opted in to updates
They only access your data to perform their duties and are not allowed to use it for anything else.
4. Your Rights
You have the right to:
Access the personal info we have about you
Request a correction if something’s wrong
Ask for deletion of your data (unless we’re required to keep it for legal reasons)
Withdraw consent for marketing communications at any time
To exercise your rights, just email us at info@curovaofficial.com.
5. Data Retention
We keep your order and contact data only as long as necessary to fulfill your order, manage returns, and comply with laws. If you request deletion, we will erase your information unless it's needed for legal reasons.
6. Our 100-Day Guarantee
We stand by the quality and healing intention behind our products. If you’re unhappy with your purchase due to quality issues, you’re covered by our 100-Day Quality Guarantee — no stress, no hassle.
To qualify:
Reach out within 100 days of receiving your item
Include your order number and photos if applicable
We’ll provide a replacement, store credit, or refund depending on the issue
This guarantee does not cover normal wear and tear or misuse.
7. Children's Privacy
CUROVA is not intended for children under 16. We do not knowingly collect data from anyone under that age. If we discover this, we will delete it immediately.
8. Changes to This Policy
We may update this policy to reflect changes in our practices or services. We’ll always include a "last updated" date and will notify customers of major changes.
Questions?
If you have any questions about this policy or how your data is handled, please reach out:
CUROVA Customer Support
Based in 1426 Mission St San Francisco, CA 94103.